VDI Administrator

Valencia (Spain) | Remote | Fulltime

If you fit in this offer, please send your CV mentioning the job title to: recruitment@united-its.es

Duties and Responsibilities

  • Win 10 master image lifecycle management
    • Creation of image
    • Regular update of image
    • Validating and rolling out of image
  • Create Virtual machine templates
  • Create, provision and manage AppStacks using VMware AppVolumes
  • Create and manage VMware UEM policies using VMware UEM
  • Creation and management of Desktop pools
  • Provide with 2/3 level support
  • Handle service restoration, service request
  • Monitor performance and security and assess system functionality and integrity
  • Assist with the analysis and troubleshooting of performance and potential security issues.
  • Participate in escalated incident management and solving problems in a cross-team environment
  • Executes test procedures to assess systems performance, identify and troubleshoot difficult or unusual problems, and analyse results for the implementation of system upgrades.
  • Monitors server resource allocation/utilization and performs capacity planning.
  • Assist in other projects and tasks as required
  • Act as subject matter expert when required.
  • Take part in service delivery processes as needed (Incident management, request fulfilment, problem management, change management, etc.)
  • On-call support of escalated issues in the VDI infrastructure environment
  • Keep documentation up-to date

Required experience

  • At least 4 years’ working experience in using VMware Horizon
  • At least 2 years’ working experience with Windows 10 in terms of image creation, optimization, customization
  • Strong knowledge of Hyper-Converged infrastructure
  • Strong knowledge of networking PCoIP, Blast, UDP and TCP/IP
  • Strong scripting PowerShell skills
  • Strong knowledge of AD, DNS, DHCP, KMS and PKI
  • Strong knowledge of Windows 10, GPO and AppLocker
  • Strong knowledge of SQL server
  • Strong knowledge of SSL, TLS certificates and SSO
  • Experience in large-scale and complex environments
  • Experience in using and supporting Virtual Desktop Infrastructure back-end technology such as: VMware vSphere, vCenter, Application Virtualization, VMotion, Horizon View, VMWare AppVolumes, VMWare UEM.
  • Experience supporting and administering system patches and updates in a 24×7 production environment.

Desirable certifications

  • Certifications in VMware (VCP)
  • Microsoft MCSA Windows 10

Desirable experience and skills

  • Strong communication and a desire to deliver a high level of customer service
  • BMC ITSM, Remedy or similar ticketing technology
  • ITIL

The consultant may be requested to provide ‘stand-by’ services during weekends, holidays and outside of the normal working hours.