Unified Communications Administrator

Valencia (Spain) | Remote | Fulltime

If you fit in this offer, please send your CV mentioneing the job title to: recruitment@united-its.es

REQUIRED PROFILE
The person shall have strong implementation, support and troubleshooting experience in large operational environments of Skype for Business (On-premises and Online) as well as Microsoft Teams.
Experience in network infrastructure with specialization in IP/PBX, SBCs and VoIP with be a strong advantage.

Mandatory Technical Skills:
– Deploying and testing Enterprise Skype for Business configurations in multi-location environments with Edge servers, Directors, and hardware load balancers;
– Supporting and deploying Skype for Business Enterprise Voice, Cloud PBX, Cloud Connector Editions, including integration with ancillary systems such as telephony gateways and PBX systems;
– Implementing and managing Microsoft Teams, including Teams Direct Routing
– SIP Protocol;
– G.711 & H.323 Knowledge;
– Network management and troubleshooting tools such as Netmon, Wireshark, TCPDUMP etc.
– Configuration and administration of known VoIP Telephony System (i.e. SONUS, Audiocodes, Avaya, Polycom, Oracle ACME, Asterisk etc.).

Optional Technical Skills:
– Maintaining and administrating large ICT Infrastructures (i.e. switches, routers, firewalls, load balancers management).

SCOPE OF WORK
• Support, maintain and optimize the deployed Microsoft Skype for Business on-premises, hybrid and online infrastructures;

• Manage Skype for Business Online and Microsoft Teams Tenants;
• Contribute to the deployment of Hybrid and On-prem Unified Communications solutions for ICC’s customers;
• Deploy and maintain the existing SBC/SBA/CCE infrastructure consisting in AudioCodes/Sonus Voice Gateways, Survivable Branch Appliances and Cloud Phone System;
• Resolve incidents, implement and participate on the problem resolutions;
• Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Skype for Business and Teams services;
• Collaborate with other teams to define and develop documented procedures;
• Stand-by services during weekends, official holidays and outside business hours as required.

The person MUST have the following skills and experience:
• A minimum of 5 years of experience working in Unified Communications, preferably in large environments;
• Exposure to migration projects such as on-premise to cloud;
• Good communication skills (oral and written communication);
• Good experience in drafting technical documents;
• Ability to work under pressure, with minimum supervision and a good level of proactiveness;
• Ability to grasp complex concepts, logical and analytical approach to solving problems;
• Good interpersonal skills, ability to collaborate with offshore/nearshore teams and share knowledge;
• Excellent knowledge of English (both written and oral).

The resource SHOULD have the following skills and experience:
• Work experience in large international environments;
• Ability to adapt to a continuously changing environment;
• Ability to interact with customers, ability to assess and gather customer requirements and turn them into appropriate implementations;
• Experience with service management (ITIL, ISO20000) and project management (PMI, Prince2) methodologies;
• Self-driven and motivated to learn.

Desirable certifications:
• Sfb/Teams, O365 Certifications
• Windows Server Administration certification
• Cisco CCNA and/or CCNP, SBCs
• ITIL Service Management
• PMI or Prince 2 Project management
• ISO 20000 Certification